Frequently Asked Questions (FAQ)

Welcome to Nomad Crate’s FAQ page! Have a question? You might find your answer here. If not, feel free to reach out to our support team—we’re happy to help.

📦 When will my order arrive?

Orders typically arrive within 7–14 business days if you're located in the United States. Shipping times may vary slightly depending on the item and destination.

🌍 Do you ship internationally?

Currently, we mainly ship to the United States. International shipping is being tested and may be rolled out soon—stay tuned!

📬 Do you provide tracking information?

Yes! Tracking information is uploaded as soon as your order ships. You can track your order anytime using our Track Your Order page.

🔁 What is your return policy?

We offer a 30-day return window starting from the day your order is delivered. If you’re not satisfied with your product, contact us at nomadcrateofficial@gmail.com and we’ll guide you through the return process.

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.

🔒 Is my payment information secure?

Absolutely. Our website uses SSL encryption and secure payment gateways to protect your information.

❓ Can I cancel or change my order?

We process orders quickly, but if you need to cancel or change something, email us immediately at nomadcrateofficial@gmail.com. If the order hasn’t shipped yet, we’ll do our best to help.

📦 My order hasn’t arrived yet—what should I do?

If it's been over 14 business days and you haven’t received your order, check your tracking information first. Still stuck? Reach out to us at nomadcrateofficial@gmail.com, and we’ll look into it right away.

🧾 Do you offer discounts or promo codes?

We occasionally run promotions. Sign up for our newsletter at the bottom of the homepage to get early access to deals and exclusive discounts!

💼 I received a damaged or incorrect item. What now?

We’re really sorry about that! Please email us a photo and brief description at nomadcrateofficial@gmail.com, and we’ll resolve the issue ASAP with a replacement or refund.

Still have questions?
📩 Email us at nomadcrateofficial@gmail.com — we're here to help!